Water Damage Services Across New York City
Fourteen services cover what happens to a New York apartment or house once water gets where it should not be, from the first extraction pass to the last coat of paint. Most calls need three or four of them in sequence: the water out, the plaster and joists dried with readings to prove it, whatever could not be dried removed, and the room put back. The pages below explain what each stage involves, what drives the cost, and how a job runs inside a co-op, a condo, a rental building or a row house.
The contractors we dispatch hold the licenses the work requires in this city: a NYC Department of Consumer and Worker Protection Home Improvement Contractor license for work on one- and two-family homes, a New York State Mold Remediation Contractor license with an independent licensed Mold Assessor on any mold area over ten square feet, a NYC Licensed Master Plumber for the plumbing half of a burst riser or a backwater valve, and EPA Lead-Safe certification for paint in buildings older than 1978. Ask whoever attends to show them, and check them yourself using the steps in the hiring guide.
Every Stage of a Water Damage Job
Water Damage Restoration
The whole job for New York apartments, co-ops and houses, from the first extraction pass to the last coat of paint.
Read more →Emergency Water Extraction
Standing water pulled out before it drops through the ceiling of the apartment below.
Read more →Burst and Frozen Pipe Water Damage
Split risers, frozen lines on exterior walls, failed radiator valves and the washer hose that let go on a Sunday.
Read more →Ceiling Leak Water Damage
The stain that came from the apartment upstairs, and the plaster ceiling that is starting to sag under it.
Read more →Basement and Cellar Flooding
Below-grade units, sidewalk hatches and finished basements in row houses, where every storm finds a way in.
Read more →Sewage Backup Cleanup
Category 3 water from a combined sewer surcharge or a blocked house trap, handled with containment and removal.
Read more →Storm and Flood Damage Cleanup
Cleanup after a cloudburst overwhelms the street drains or coastal water reaches the block.
Read more →Structural Drying and Dehumidification
Air movers and dehumidifiers sized to the room, with readings taken daily until the plaster and joists are dry.
Read more →Hardwood Floor Drying
Drying mats and controlled dehumidification for oak strip and pre-war parquet before it cups past saving.
Read more →Moisture Detection and Leak Location
Meters and thermal imaging to find where the water went inside plaster, lath and shared walls.
Read more →Mold Remediation
Containment, removal and clearance under the New York State mold licensing law, with the assessor kept separate.
Read more →Apartment and Co-op Water Damage
Leaks that cross unit lines, and sorting out who is responsible for what under a proprietary lease or condo bylaws.
Read more →Water Damage Repairs and Reconstruction
Plaster, drywall, skim coat, paint, trim and flooring, with the handoff from drying to rebuild agreed in writing.
Read more →Contents Pack-Out and Storage
Belongings photographed and listed before anything goes down the elevator, then stored and returned.
Read more →Which Service Do You Need?
Call and describe what you can see, and we will work out which service fits from there. Water dripping through a ceiling in an apartment is the ceiling leak page; a wet cellar after rain is the cellar flooding page; anything that smells of sewage is the backup page; anything that has been wet more than a couple of days, or that has gone black, is the mold page. Most callers do not know where the water came from when they ring, and that is the first thing we help establish.
If nothing is dripping right now and the question is about a stain, a smell or a soft patch of floor, the moisture detection page explains how the wet area gets mapped before anyone decides what to open. Someone picks up the line 24 hours a day, every day of the year, and there is no cost for the call.
Start with water damage restoration for the whole process, apartment and co-op water damage when the question is who pays, or moisture detection and leak location when the source is unknown. The borough pages cover what tends to differ from one part of the city to another.
Describe What You Are Looking At
The service that fits is worked out from what you describe. Give us the borough, the source of the water if you know it, and what is wet.
The phone is picked up 24 hours a day, seven days a week, on every holiday in the year.