Contact Water Damage New York
The phone is picked up 24 hours a day, seven days a week, on every holiday in the year.
If water is still coming in, the shutoff valve or the super comes first, then the call.
The phone is picked up 24 hours a day, seven days a week, on every holiday in the year, and a call is the fastest way to get a response moving. If nothing is running down a wall right now, the form below reaches the same people and is answered in office hours.
Phone
Picked up around the clock, seven days a week, on every holiday in the year.
Hours
There are no office hours to work around. The number above is the same one at three in the morning as it is at noon.
Service Area
Manhattan, Brooklyn, Queens, The Bronx, Staten Island: all five boroughs. Which contractors are free at a given moment varies by neighborhood and by the day, so a call from the edge of the city is still worth making.
Where We Are
32 Broadway, New York, NY 10004
The office is at 32 Broadway, New York, NY 10004, in the Financial District a block from Bowling Green station. It is a dispatch and paperwork office rather than a walk-in counter, so visits are by arrangement; call first and someone will set a time. Every job is done at the property, in whichever borough it stands.
What to Have Ready When You Call
- The address, the floor and the apartment number, and whether the building has a doorman, a super or a managing agent we should contact for access.
- Where the water is coming from if you know, and whether it has been shut off. If it is coming through the ceiling, the apartment above and whether anyone is home there.
- How long it has been wet. A pipe that let go an hour ago and a stain that has been growing for a two weeks are different jobs.
- Whether the water is clean, gray or smells of sewage, and whether it has reached a cellar, a basement apartment or the electrical panel.
- Whether you own, rent or hold shares, and whether the board or landlord has already been told. In a co-op or condo the managing agent usually has to approve access before equipment comes in.
If It Is Not Urgent
Send the form with a description and a photograph if you have one, and someone will call you back during office hours to talk it through. Questions about a stain that has stopped growing, a musty smell in a cellar, an insurance claim already in progress, or what a job would cost in a particular building are all fine to send this way. Property managers and boards who want to talk about a vendor arrangement for a building can use the same form.
Requests about your personal data are handled through the phone number or the form above, as set out in the privacy policy.